Q1: What is the business schedule and hours?

Q2: How do I establish an account with IMP Foods?

Q3: How do I establish credit with IMP Foods?

Q4: How can I get pricing and merchandise information?

Q5: How do I place an order?

Q6: What types of payment methods are there?

Q7: What is your delivery schedule ?

(For Shipping Customer:)

Q8: How do I find out about my shipment status?

Q9: What choice of shipments are available?

Q10: What if my shipment does not arrive within 48 hours?

Q1: What is the business schedule and hours?

Answer: We are open 6 days a weeks Monday thru Saturdays and Monday thru Friday for Shipping customers. Please refer to our Q&A "ABOUT YOUR DELIVERY" for delivery schedules. Our normal closure schedules are Sundays, New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas.

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Q2: How do I establish an account with IMP Foods?

Answer: Request for a "Credit Application Form" from our Web Page Menu "Application" or contact one of our customer service staff. We must receive a copy of a properly filled credit application form in order to create an account (even if C.O.D.).

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Q3:How do I establish credit with IMP Foods?

Answer: For most cases, it will take a period of two to three months for a credit line to be established. A credit line from IMP Food is not guaranteed. Please understand that a credit line is a privilege that must be maintained on good term or your account status may change to C.O.D. status. The credit line and term will be decided on the following factors during the first two to three months of establishing business with IMP Foods:

a) Were there any return checks, late payments, unpaid balances, unexplainable returns, and/or broken promises

b) The frequency of the orders - the less frequent the orders, the less credit will be established.

c) The amount of purchase per order, the less order amount, the less credit will be established.

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Q4: How can I get pricing and merchandise information?

Answer: You can call any of our sales staff members to inquire about our pricing information. Our business hours for shipping customers are Monday thru Friday between 5:30 am to 3:00 pm. Our sales staff can also provide you a price list for both fresh and frozen items upon your request by sending it via fax or by mail.

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Q5: How do I place an order?

Answer: There are several methods to place your orders listed as below:

a) Leave a voice mail message of your orders at extension 33.

b) Send a fax of your orders at our fax number (650)341-9798.

c) Contact one of our sales staff members to leave your orders directly.

*Please Note: Be sure to leave a number that we can reach you in the morning hours in the event we need to confirm your orders.

Note: Our last order for same day shipping is at 7:00 am Pacific Standard Time.

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Q6: What types of payment methods are there?

Answer: We generally accept business checks, cash and any major credit card (Visa, Master and Discover, we do not accept American Express). Shipping charges are paid separately to the air cargo co. In some instances we may have to charge freight separately depending on which freight company we may use. If possible, it is recommended to open an account with your main air cargo company to minimize air cargo mix ups.

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Q7: What is your delivery schedule ?

Answer: We deliver 6 days a week Monday thru Saturday for the following areas: San Francisco, Peninsula cities to San Jose vicinity., East Bay: Oakland/Berkley to Fremont Milpitas.
We deliver three times a week Monday, Wednesday and Friday to Concord to Pleasanton
We deliver twice a week Tuesday and Thursday to Sacramento vicinity (not Stockton)

We will make all efforts within our limits to make our delivery at your most preferred time. Please understand, that due to logistical problems we are limited on the ability to guarantee delivery time in this respect. If you have more questions regarding to your delivery schedule, area or time please contact our sales or customer service staff.

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Q8: How do I find out about my shipment status?

Answer: After we process your shipment, we notify our customers using one or two of several methods:

a) Fax copy of invoice and airbill copy

b) Leaving a message to our customers answering machine or voice mailbox

c) Contacting our customer and speaking directly

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Q9: What choice of shipments are available?

Answer: There are several types of shipments that you can choose from as follows:

a) Airport by airport.
From San Francisco Int'l Airport (SFO) to your designated airport. This is the quickest and the cheapest shipping rate. It is possible that you may get it on the same day but more likely the following day. This shipment is not guaranteed, which means it can be delayed up to 48 hours from the drop off time unless specified. We pack our products with the utmost care using the latest packing material and technology to attain a cooling rate that would last past the 48 hours. There are several classes of airport to airport shipments that air cargo companies offer such as dash(top priority by Delta), first class(United Airlines) and similar classes by other airlines. We suggests avoid using 2nd day service due to possible claim issues. Also, most air cargo companies issue a waiver in the event of adverse weather conditions which means that they will not be responsible for any delays.

b) Federal Express.
This is a guaranteed shipment but very expensive. Depending on the zone, a 100 lb box may cost more than $200. IMP Foods recommends using Federal Express whenever the destination is an area where a major airport in not accessible or for some particular reason (such as weather) where air cargo is not available.

c) Greyhound Bus Line.
We can use Greyhound bus when the destination is one day away by bus travel.

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Q10: What if my shipment does not arrive within 48 hours?

Answer: Due to weather conditions, holiday traffic and other unavoidable reasons, a delay beyond 48 hours is very possible. Please keep in mind that the original product and package quality is in superb condition when it leaves our facility. We ask that our customers look through the product before assuming it is not in good condition, especially when the majority are frozen products. Having said that, we ask that our customers inspect their products upon receiving the shipment at the cargo facility. If you encounter some quality problems and need to ask for credit, please make an official notice for damaged goods to the air cargo personnel and have the following information available.

a) Name and contact number of Cargo Supervisor
b) Claim Form
c) Cargo Supervisor's response and instruction
d) Condition of box, packaging, products or whatever damage you see

We encourage our customers to recover as many items as possible. Claiming an item does not mean guaranteed refund. All claimed invoices will be pending on your monthly statement. Invoices for claimed shipments will not be credited until the final resolution by the air cargo claims department. Please note, depending on the claim resolution from the cargo department, your claim may not be refunded in the full amount.

We will stand by the quality of our products. If there are any problems or questions about your shipment please notify us within 24 hours from receiving.

Customer Acknowledgment
I hereby agree and understand the terms and restrictions as stated above. I agree to do business with IMP Foods as stated above, and understand that I will be held accountable for any action otherwise.

Restaurant Name:

Position:

Print Name:

Signed by:

Dated:

Resident Contact Number (Very Important):

Cellular Number (Very Important):

Any other contact number in case of problems:

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